We visited Hotel Ilunion Tartessus Sancti Petri with...Von Marina aus Chiclana de la Frontera · 08.08.2025
Reisezeitraum: 31.07.2025verreist als:
We visited Hotel Ilunion Tartessus Sancti Petri with our family once again and confirmed that it is truly one of the Best hotels in Sancti Petri 🌟🌟🌟🌟🌟
I want to highlight not only the comfortable rooms that can easily accommodate a large family, the perfect location, and the wonderful atmosphere, but also the amazing level of service – truly above and beyond 💪ðŸ»
Our story is a perfect example: upon check-in, there was an issue with the payment. When I paid for our stay, the terminal – without my confirmation – charged my card in US dollars instead of euros. This created an overpayment of about €60, so I requested a refund. As a result, we were temporarily left without access to our funds, and the hotel also had not yet received payment. For many, this could have been a big problem and ruined the trip. But the hotel staff showed maximum attention, patience, and care – they immediately worked to resolve the issue, processed the refund, kept in touch, and in the end even covered the difference out of their own pocket, although they had no formal obligation to do so.
Such an attitude towards guests is very rare. We felt truly valued, and what could have been a stressful situation turned into an example of what real hospitality means.
Even though this is officially a 4-star hotel, I am convinced that the service they provide is on the level of a 5-star property âï¸âï¸âï¸âï¸âï¸
A huge thank you to the entire Ilunion Hotel Tartessus Sancti Petri team for your professionalism, kindness, and humanity. This is already our third time staying here – and we will keep coming back, because here they know how to create not just a vacation, but warm memories.
Quite affordable hotel in terms of per night...Von Kharitonov aus Chiclana de la Frontera · 08.05.2025
Reisezeitraum: 30.04.2025verreist als:
Quite affordable hotel in terms of per night prices. Large territory, many different types of rooms and apartments available. Be ready to walk some 20-25 minutes from the hotel to the beach.